According to the 2017 Consumer Content Report: Influence in the Digital Age, by Stakla, exploring the content being created and shared online, 86% of consumers say that authenticity is most important when deciding what brands they like and support. Nearly three times as many people said content from friends and family influences their purchase decisions compared to content from celebrities, says the report.
Key Takeaways, From the Stakla Study:
Authenticity drives brand affinity
Consumers can spot professional vs. user-generated content (UGC)
User-generated content is more authentic and influential than celebs
User content is available to brands
More Findings From The Report Include:
Content from family and friends or someone “like” the consumer is seen as more authentic and trustworthy, things shoppers value greatly.
Kind of content perceived most authentic by respondents is:
Consumers can tell the difference between user-generated (UGC) content and marketer created content.
When put to the test, consumers select UGC content as more authentic and trustworthy than brand-developed content. After looking at a series of photos without knowing the source, on average:
When consumers were asked their opinions on the content brands produce and publish across their marketing channels, 57% think that less than half of brands create content that resonates as authentic. And, Millennials are more than twice as likely (53%) to say that UGC content is authentic vs. brand-developed content (25%)
Content from friends and family members have the most impact on driving purchase decisions, while celebrity influencers have the least. People want to see content from people they know or that they can relate to. Percent of people that say a social media post or review from the following groups would be impactful when it comes to their purchase decisions:
While a younger generation is more likely to say celebrities and influencers have an impact on their purchase decisions (33% of Millennials, compared to 20% of Gen X and 6% of Boomers), they are more influenced by everything they see online… and UGC dominates by a landslide. Percent of Millennials that say content from the following influences their purchase decisions:
People are much more likely to post about their positive experiences than negative ones, says the report. That means there is a lot of content out in the world that marketers can be leveraging for their own campaigns. Having a positive experience doing something like taking a trip, dining out or buying a car, on average, 78% of people said they would post something on social media. Consumers post to these platforms 2 or more times a month
And, people post at least twice a month says the report:
An online survey was conducted to a panel of potential respondents 18 and older from the United States, United Kingdom, and Australia between September 29, 2017 and October 5, 2017. The sample was provided by Market Cube, a research panel company with a margin of error of 2.2%.